Reskooler School ERP Software Privacy Policy
Effective Date: 23-07-2025
Last Updated: 23-07-2025
This Privacy Policy ("Policy") outlines how Posthangr Online Services Pvt Ltd, a company registered under the Companies Act, 2013 and having its registered office at Bichhiya, Rewa, Madhya Pradesh, 486001 ("Company", "we", "our", "us") collects, processes, stores, uses, and protects institutional and personal data when you ("Client", "you", "your") use the Reskooler School ERP Software, including its associated support services.
By using our ERP software, you acknowledge and accept the terms of this Policy.
1. Scope of Services
Reskooler is a customized, cloud-based School ERP Software, developed, maintained, and supported by Posthangr Online Services Pvt Ltd. The ERP is hosted on third-party servers and may include the following components:
Academic and administrative ERP modules
Cloud data storage
SMS/email integrations
Payment gateway integrations
Premium support features
Note: Mobile applications and websites, if developed, are provided as optional add-ons and are not an integral part of the ERP system unless explicitly agreed in writing.
2. Types of Data Collected
a. Institutional Data
School/college name, address, contact details
Staff and student information
Timetables, exams, attendance, fees, reports
b. User Data
Names, phone numbers, email addresses
Login credentials (encrypted), access roles
Billing and payment data
c. Technical Data
Device details, browser version, IP address
Access logs, cookies, system usage patterns
d. Third-Party Data
SMS/email communication logs
Payment transaction logs via integrated gateways
e. Client Intellectual Property
The client may upload or provide:
Images (student/staff photos, banners, gallery content)
Videos (events, lectures, promotional material)
Audio clips, documents, PDFs, certificates, etc.
These are treated as confidential intellectual property, owned by the client. The Company only stores and processes this data for operational or display purposes within the ERP/app/website.
3. Purpose of Data Usage
We use collected data to:
Customize and operate the ERP software
Provide customer support and issue resolution
Train school staff and users
Correct data entry errors during premium support
Conduct analytics and improve system performance
Communicate via SMS/email
Comply with Indian legal and tax requirements
4. Legal Basis for Processing
We process your data under the following legal bases:
Performance of a contract (ERP subscription and customization)
Legal compliance, including the Information Technology Act, 2000
Legitimate interest, such as system performance and data correction
User consent, either implied or expressly given
5. Company Access and Intervention
Authorized technical staff of Posthangr Online Services Pvt Ltd may access your system and data:
For training and onboarding
For maintenance or system upgrades
To insert, edit, or delete data upon client request or to fix verified errors
As part of premium support services
All access is controlled, logged, and time-bound.
6. Data Sharing
Data may be shared only with:
Cloud hosting partners
SMS and email gateway providers
Payment processors
Legal/government agencies (upon valid request)
We do not sell or commercially exploit client data.
7. Data Ownership and Intellectual Property
All data entered into the ERP, including intellectual property such as:
Images, videos, audio files, documents, etc.
belongs to the client. Posthangr Online Services Pvt Ltd does not claim ownership over any client-provided content.
We are authorized only to process, store, and use such content for the functioning of the ERP, app, or website. Upon client request and post service termination, we may provide backup or delete content.
8. Data Security
We implement strict technical and administrative measures, including:
SSL/TLS encryption
Password hashing and access control
Secure hosting infrastructure
Regular data backups and monitoring
All practices are in accordance with the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
9. Data Retention
We retain data for the duration of your contract and for a limited post-contract period to ensure:
Legal compliance
Smooth transition or data handover
Future service continuity, if requested
10. Disclaimer & Limitation of Liability
While we take all reasonable measures to secure your data:
Posthangr Online Services Pvt Ltd shall not be liable for any data breach, hacking, or unauthorized access resulting from client-side vulnerabilities, including but not limited to:
Weak or shared passwords
Device infections or lack of antivirus/firewall
Unauthorized internal access (staff/students/vendors)
Use of third-party software/scripts not approved by us
We comply with applicable laws under the Information Technology Act, 2000, but clients are solely responsible for protecting their login credentials and internal data access.
11. Grievance Redressal
In compliance with Indian IT Rules, you may contact our grievance officers:
Names: Neeraj Dwivedi & Kaushlendra Verma
Phone: 03369029121
Email: contact@posthangr.in
Address: Bichhiya, Rewa, Madhya Pradesh, 486001
Complaints will be acknowledged within 36 hours and resolved within 30 days.
12. Policy Changes
We reserve the right to update this Policy as needed. Any updates will be published via our official platform or sent via email. Continued use of the Services implies acceptance of the updated policy.
13. Contact Information
Posthangr Online Services Pvt Ltd
Address: Bichhiya, Rewa, Madhya Pradesh, 486001
Email: contact@posthangr.in
Phone: 03369029121
Website: https://posthangr.in
